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Know Where You Stand with 990x

Our legal terms set out how your account works, what we expect from each other, and how your rights are protected when you use 990x.

Account EligibilityJurisdiction ConditionsYour Rights ExplainedbKash & Nagad TermsContact for Legal Queries
990x Know Where You Stand with 990x
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay between you and your wallet provider.

Data Retention Policy

We retain account records for as long as required by applicable law and our internal compliance obligations. You may request a summary of what we hold by contacting support.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes or Deletion

To update personal details or request account closure, contact us via live chat or email with your account ID. We process verified requests in line with applicable data rules.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

Team online

Live Chat Support

Open the chat widget from any page on 990x to raise a legal query or account concern directly. Our support team can escalate formal requests to the right team.

Email for Formal Requests

Send written legal requests, data queries, or account dispute notices to our support email. We acknowledge formal submissions within two business days.

Account Help Centre

Your account dashboard includes a help section where you can submit a ticket tied to your account ID — useful for disputes involving bKash or Nagad transactions.

Common Legal Questions from Our Account Holders

These are the questions we hear most often about our legal terms, account eligibility, and data rights. If your question is not here, reach us through live chat or email.

Access depends on your local law and eligible regions. We do not confirm or deny eligibility for specific locations — you are responsible for checking whether online betting is lawful where you are.

We notify you via your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Yes, but those payment rails also carry their own provider terms. Our terms govern the betting activity; bKash and Nagad terms govern the wallet transaction itself. Both apply simultaneously.

Contact us by email or live chat with your account ID and a written data request. We will acknowledge it within two business days and respond in line with applicable data obligations.

Submit a formal dispute via email, including your account ID and a clear description of the issue. Our team reviews disputes and responds with a written outcome within a reasonable timeframe.

You can request account closure through live chat or email. Some data must be retained for legal and compliance reasons even after closure; we will tell you what is kept and why.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.