Reference

Terms That Govern Your 990x Account

These terms set out what you agree to when you open and use a 990x account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and what we expect from you.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketAccount Suspension PolicyGoverning Jurisdiction
990x Terms That Govern Your 990x Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a concern about how a clause has been applied to your account, our support team can help. Reach out through live chat, email, or the in-app help centre — we aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page on 990x to speak with a support agent about a terms query or account decision you want to question.

Email Support

Send a detailed message to our support address for written confirmation of how a specific term applies to your account or transaction.

Help Centre

The in-app help centre carries plain-language summaries of key clauses, including wallet rules for bKash, Nagad, and Rocket accounts.

HOW WE OPERATE

How 990x Applies These Terms Fairly

We enforce these terms consistently across all accounts. If a decision affects your account — a hold, a limit, or a suspension — you will receive a notification and a path to contest it through our support team. Transparency in how we apply our rules is something we take seriously.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered bKash, Nagad, or Rocket number triggers a re-verification step before funds can move.

Data Handling

We hold only the personal data needed to operate your account and process payments. We do not sell your data to third parties, and wallet details are stored in encrypted form.

Term Changes

When we revise these terms, the updated version is posted with a clear effective date. We will notify you by email or in-app message before a material change takes effect.

Dispute Path

If you believe a term has been applied incorrectly to your account, raise it with support in writing. We will review the case and respond with a reasoned decision within the timeframe stated in our complaints policy.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account decisions, and how to request a change.

Account eligibility depends on your age under local law and whether 990x operates in your region. It is your responsibility to confirm that access is lawful where you are before registering.

No. We post the revised terms with an effective date and notify you by email or in-app message before any material change applies to your account. Continued use after that date constitutes acceptance.

A mismatch between your wallet name and your registered account name will pause the transaction. Support will contact you to verify identity before the payment is processed or released.

Contact support in writing via live chat or email, explain which clause you believe was applied incorrectly, and we will review the case and respond with a reasoned decision within the timeframe in our complaints policy.

The terms apply uniformly to all accounts, but local law in your region may impose additional requirements or restrictions. Where local law sets a stricter standard, that standard takes precedence over these terms.

Send a data request to our support email with your registered account details. We will confirm what personal data we hold and provide it in a readable format within the period required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.