Reference

How 990x Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page explains exactly what we collect when you use 990x, how we protect it, and what you can do if you want to access, update, or remove your information.

Data not sold to third partiesAccount-level encryptionRight to access your dataContact us to request changes
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990x How 990x Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access your personal data, correct an error, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your request is a data or privacy matter so it gets routed to the right team quickly.

Live Chat Open the chat widget from any page on 990x. State your request is privacy-related and our team will handle it directly from there.
Email Support Send your data request to our support address. Include your registered contact detail so we can verify your account before making any changes.
Account Settings Some data — like your contact number or linked wallet — can be updated directly inside your account settings without contacting support.
DATA PROTECTION

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at 990x. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Any new device accessing your account triggers an additional confirmation step before it is allowed through.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can block non-essential cookies in your browser without losing account access.

Data Retention

We keep your account data while your account is open and for the period required by applicable law after closure. You can request a copy of your stored data at any time through support.

Third-Party Access

Payment processors — bKash, Nagad, Rocket — receive only the transaction data needed to complete your request. No marketing partner or advertiser receives your personal information.

Common Questions About Your Data

Real questions from people using 990x, answered plainly.

We collect your name, contact details, and payment wallet references such as bKash or Nagad. We also log device and session data to protect your account from unauthorised access.

Only with payment processors — bKash, Nagad, Rocket — and only to complete your transaction. We do not share your data with advertisers or unrelated third parties.

Contact our support team via live chat or email and state it is a data access request. We will verify your identity and provide your stored information within the timeframe required by applicable law.

Yes. Submit a deletion request through support. Once verified, we will delete or anonymise your data subject to any retention period required under the law applicable to your eligible region.

We store only the transaction reference and confirmation status — never your PIN or full wallet credentials. All data in transit is encrypted and payment data is handled by the respective processor directly.

Your personal data is deleted or anonymised after the legally required retention period ends. You can request confirmation of deletion through our support team after your account is closed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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